1. General
- This website is operated by Girdhar Das & Sons, Varanasi, Uttar Pradesh.
- We reserve the right to update or modify these terms at any time without notice.
- Continued use of the website implies acceptance of the updated terms.
2. Products and Pricing
- All products are subject to availability.
- Descriptions and images aim to be accurate but may vary slightly.
- Prices are in INR and include applicable taxes unless specified.
- We may change prices or discontinue items without prior notice.
3. Orders and Payment
- Orders can be placed securely online.
- Accepted payment methods: UPI, credit/debit cards, net banking, wallets.
- Full payment is required at the time of purchase.
- An order confirmation email will be sent upon successful placement.
4. Shipping & Delivery
- We offer shipping across India.
- Orders are processed within 1–2 business days after confirmation.
- We use Shiprocket and its logistics partners to ensure reliable and timely delivery across India.
Estimated Delivery Timelines
- Metro Cities: 2–4 business days
- Non-Metro Cities/Towns: 3–7 business days
- Remote Areas: 5–10 business days
- Shipping charges (if applicable) are displayed at checkout.
- Free shipping may be available on selected products or order values.
- Once shipped, customers will receive a tracking link via SMS/Email/WhatsApp.
Important Notes
- Delivery timelines may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- In case of delivery failure due to incorrect address or unavailability, re-shipping charges may apply.
5. Returns & Replacements
Return Window
- Returns must be requested within 3 days of delivery.
Eligibility for Returns
- Damaged during transit
- Defective product
- Incorrect item delivered
Return Conditions
- Product must be unused
- In original packaging
- With all accessories, tags, and invoice
Return Process
- To initiate a return, contact us with:
- Order ID .
- Product images/videos .
- Issue description .
- Our team will verify the request within 24–48 hours.
Non-Returnable Cases
- Used products
- Physical damage not reported within 3 days .
- Missing packaging or accessories .
- Products marked as non-returnable (if applicable) .
6. Refund Policy
Refund for Cancelled Orders
- Orders cancelled before dispatch will be refunded within 24–48 hours.
Refund for Returned Orders
- Refunds are initiated within 2–5 business days after:
- Product is received .
- Inspection is completed and approved .
Refund Mode
- Original payment method (UPI, card, net banking, wallet) .
- For COD orders: refund via bank transfer or UPI.
7. Order Cancellation
- Orders can be cancelled before dispatch only.
- Once shipped, orders cannot be cancelled (return policy applies).
8. Additional Information
- Customers must provide accurate shipping details.
- We reserve the right to reject returns that do not meet policy conditions.
- Policies may be updated without prior notice.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by Indian law with jurisdiction in Varanasi, Uttar Pradesh.